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Frequently Asked Questions
We don't have physical stores. We don't sell in multi-brand stores or department stores.
You can purchase our designs exclusively on our website.
Yes, we ship to any country in the world. All international shipments are processed using Incoterms DDP (Delivered Duty Paid) , which means the price includes all applicable taxes , fees, and duties in the destination country. This way, you'll receive your order without having to make additional payments or go through customs procedures, which speeds up delivery and avoids complications.
Click here to see the shipping rates✈️
We don't have sales.
Each of our pieces is handcrafted and made to order , with no stock or mass production, which means we work with dedication and care on every detail for you. Our value doesn't depend on the season, but rather on the quality and time invested in each creation.
Unlike other brands that produce in large quantities outside of Spain and then sell off surplus stock at reduced prices, we work on an order-based basis, without generating surplus stock or waste.
On the other hand, the cost of raw materials and artisanal labor increases over time, so our prices are always adjusted upwards based on these factors.
If you leave it for later, two things can happen: the price goes up, or the manufacturing time is longer, and you won't be able to have it by the date you need it...
If you're looking for discounts, you can find designs that will no longer be manufactured at a reduced price in our OUTLET . Outlet pieces are made with out-of-stock fabrics and materials that are no longer available in our regular catalog or those of our suppliers.
Only specific sizes can be manufactured , so it is not possible to manufacture all the usual options.
This means that each item in the Outlet is equally handcrafted and unique , but with the particularity that it comes from limited or discontinued materials.
At Bgo & Me, all sizes are welcome. We manufacture sizes from XS to 4XL, and also custom sizes. Within each product information sheet, you'll find a size guide with measurements in centimeters and inches. It's important to check these before placing your order. If you have any questions, please contact us. We'll be happy to help!
Click here to see our special Return Policy.
Standard delivery times are:
- 3 to 10 business days for shipments to the Peninsula, the Balearic Islands, and Portugal.
- 10 to 15 business days for the Canary Islands and European Union countries.
- 15 to 20 business days for other international destinations.
These deadlines apply unless a specific manufacturing time is indicated on the product listing . If an item has a manufacturing time specified, that will determine the estimated delivery date.
In the case of custom-made products, the minimum manufacturing period is 4 weeks .
Contact us
We are here to help you
Write to us and we'll get back to you as soon as possible. Please check that you entered your email address correctly in the form. If you don't receive our response, please check your spam folder.
You can also email us at info@bgoandme.com
